FAQ

90jili FAQ — Deposits, Withdrawals, VIP and Security

How VIP cashback works, how to deposit via bKash or Nagad, how long withdrawals take, and what to do to keep your account secure — this detailed 90jili FAQ page brings together answers to the questions Bangladeshi players ask most. Go directly to the section you need using the categories below.

VIP Program

VIP Benefits

Weekly cashback is a fixed percentage of that week's net loss (total losses minus total winnings). For example, if you are at the Gold tier of 90jili VIP and your net loss for the week is ৳20,000, you will receive ৳160 cashback at a rate of 0.8%. It is added directly to your account and is based solely on your own losses.

There are four tiers in total. Bronze — up to 0.2% weekly cashback; Silver — up to 0.5%; Gold — up to 0.8%; and Platinum — up to 1.0%. Cashback at every tier is based on that week's net loss. The higher the tier, the higher the cashback rate.

Playing regularly on 90jili and increasing your activity will automatically move you up the VIP tiers. While specific turnover amounts are not published, the more active you are, the faster you advance. All types of bets — casino, slots, and sports — count toward this. Contact 90jili's live chat support for more details.

Platinum is the highest VIP rank at 90jili. In addition to up to 1.0% weekly cashback, this tier comes with priority live chat support, faster withdrawal processing, and exclusive promotional offers. A dedicated account manager is also available to assist you.

Contact live chat support for confirmed details on how cashback is processed at 90jili. Generally, weekly cashback is calculated at the end of each week. If your net loss for a given week is zero, no cashback applies for that week. Net loss refers only to betting results — deposits or bonuses alone are not counted.

Staying active regularly is important to maintain your VIP tier at 90jili. Being inactive for a long period or a significant drop in activity may trigger a tier review. For full details, check the Terms and Conditions page or ask support directly.
Account Security

Stay Secure

Check the official domain carefully — fake sites are often created with an extra letter or number. Type the address directly into your browser's address bar rather than clicking a link. Never log in through a "special offer" link sent from an unknown Telegram or Facebook group. If in doubt, verify the official URL through live chat.

Use at least 12 characters — a mix of uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Do not use your date of birth, mobile number, or your name as a password. Do not reuse your 90jili account password on any other site. Using a password manager makes it easier to stay secure.

Never share your bKash PIN, Nagad PIN, or OTP with anyone under any circumstances — not even someone claiming to be 90jili support or an admin. The real support team will never ask for this information. If anyone does ask, treat it as a scam attempt. End that conversation immediately and report it through the official live chat.

First, change your password immediately. Then contact 90jili's 24/7 live chat and request a temporary account lock. Provide full details by email. If you cannot change the password, inform support directly — they can suspend the account for security. Also check the Responsible Gaming page for account protection advice.

Public Wi-Fi (cafes, bus stations, shopping malls) is generally less secure because others share the same network. Use mobile data or a VPN when possible. The 90jili site is secured with SSL, but your device's security matters just as much. Remember to log out of your account after each session.

Account verification uses OTP, which adds an extra layer of protection for logins and certain transactions. Always keep your mobile number and email up to date so OTPs are delivered correctly. Visit the 90jili Login page for the latest security information.
Payment

Money Deposit

Log in to 90jili, go to the Cashier section, and select the Deposit option. Choose bKash as the payment method, enter the amount, and send it to the bKash number shown. Enter the transaction ID and submit — the funds will be credited to your account within a few minutes. The minimum deposit amount is ৳200.

Deposits are currently accepted via five methods: bKash, Nagad, Rocket, Upay, and bank transfer. Bank transfers support major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank. The minimum deposit amount is ৳200 for each method.

To play slots, casino, or sports at 90jili, the minimum deposit is ৳200. This applies to all payment methods. That amount is enough to play popular games in the 90jili Slots section, including Fortune Tiger, Mahjong Ways 2, and Gates of Olympus.

Deposits are usually credited within a few minutes. If the funds have not arrived after 15–20 minutes, contact 90jili live chat with your transaction ID and amount. Bank transfers may take a little longer, but providing the reference number in live chat speeds up the resolution.

For a first deposit on a new account, 90jili automatically gives a 150% welcome bonus, up to ৳5,000. Example: deposit ৳1,000 and receive a ৳1,500 bonus — total balance ৳2,500. To withdraw the bonus, you must complete a 15x wagering requirement — that is ৳1,500 × 15 = ৳22,500. Full details of the bonus rules are in the Terms and Conditions.

If you sent money to the wrong number, contact Nagad customer care immediately and try to cancel the transaction. If you sent to the correct 90jili number but it has not appeared in your account, contact live chat with your transaction ID. Always verify the number shown in the Cashier before sending.
Withdraw

Money Withdrawal

After submitting a withdrawal request at 90jili, funds typically arrive in bKash within 30 minutes to 3 hours. The process is faster when account verification is complete and the correct number is provided. The same timeframe applies to Nagad, Rocket, and Upay.

Yes, 90jili operates 24/7, so withdrawals are possible at night or on Fridays and Saturdays. The maximum 3-hour processing time applies any day of the week at any time. Bank transfers may take a little longer depending on the bank's working days.

The minimum withdrawal amount at 90jili is ৳1,000. Withdrawal requests cannot be made if your balance is below this. Withdrawal methods are: bKash, Nagad, Rocket, Upay, and bank transfer — the same minimum applies to all methods.

Yes, for security and anti-money laundering reasons, 90jili only sends withdrawals to a payment wallet registered in the account holder's own name. Withdrawals to another person's bKash or Nagad number are not allowed. Make sure to provide your correct name and number during registration.

"Pending" means the request is being processed. It is usually completed within 30 minutes to 3 hours. If a withdrawal remains pending for more than three hours, contact live chat with the withdrawal ID and amount. Incomplete account verification can cause delays — so complete identity verification at the start.

To withdraw bonus winnings, the specified wagering requirement must be met. Example: if you receive a ৳5,000 bonus on a ৳6,800 deposit, you must complete ৳5,000 × 15 = ৳75,000 in bets before withdrawing. Once the wagering is completed, bonus winnings become fully withdrawable. Visit the 90jili Casino page for more details.

Still have questions? Contact support directly

Get help in Bengali via 24/7 live chat or email — any issue resolved quickly.

Visit 90jili Casino

Get Support directly

If you cannot find an answer on this FAQ page, the 90jili support team is available seven days a week, 24 hours a day to assist you in Bengali and English.

Live Chat Support

Click the live chat button on any page of the site. A Bengali-speaking agent will respond within a few minutes. Help is available for urgent issues — deposits, withdrawals, or account matters.

Service Hours

24/7 — no break on Eid or public holidays.

Email Support

Contact us by email for detailed issues. Attaching your transaction ID, screenshots, or any relevant information will speed up the resolution. Support email: [email protected]

Language

Support is available in both Bengali and English.